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# Refund Policy — Aivora (aivora.webtoolshub.site) **Billing contact:** team@aivora.webtoolshub.site > **Summary:** Because our products and services are primarily digital and subscription-based, refunds are limited and handled case-by-case. This policy explains eligibility, requested procedures, and timelines. --- ## 1. Applicability This policy applies to purchases made directly through Aivora (checkout, subscription portal). Purchases made through third-party platforms or resellers are subject to those parties’ refund policies. --- ## 2. General Principles - **Digital goods:** Once delivered or accessed, digital products are generally non-refundable. - **Subscriptions:** You may cancel at any time to stop future recurring billing; access typically remains until the end of the paid period unless otherwise stated. - **Free trials:** Cancel before the trial ends to avoid charges. --- ## 3. When Refunds May Be Granted Refunds may be considered for: - Duplicate charges or clear billing errors. - Failure to deliver a paid service due to our error (when we cannot reasonably fix the issue within a reasonable timeframe). - Proven fraudulent or unauthorized transactions (after investigation). Refunds are generally **not** issued for: - Change of mind after purchase or after digital access. - Failure to meet personal preferences or requirements not described in product documentation. - Partial use of a paid period (unless exceptional). --- ## 4. Subscription Proration & Cancellation - We do not guarantee prorated refunds for partially used subscription periods, but may issue proration or credits at our discretion. - Cancellation prevents future charges; any refund entitlement will be handled according to this policy. --- ## 5. How to Request a Refund To request a refund: 1. Email **team@aivora.webtoolshub.site** with: - Your account email - Order or transaction ID - Date of purchase - Clear description of the issue and supporting evidence (screenshots, logs). 2. We will acknowledge receipt within **7 business days** and may request additional information. 3. After investigation, if the refund is approved, we will issue the refund to the original payment method. Processing time typically takes **7–14 business days** depending on the payment provider and banking network. --- ## 6. Chargebacks If you file a chargeback with your bank before contacting us, we reserve the right to dispute it and provide evidence. Unresolved or wrongful chargebacks may result in account suspension or other actions. --- ## 7. Taxes & Fees Refunds may exclude non-refundable processing fees or taxes that cannot be returned by the payment processor. Any tax adjustments will follow applicable local rules. --- ## 8. Exceptional Circumstances In the event of extended outages, security incidents, or large-scale failures, we may, at our discretion, offer account credits, partial refunds, or full refunds and will communicate details to affected users. --- ## 9. Changes to this Policy We may update this Refund Policy. The revised Effective date will appear at the top. Purchases are governed by the policy in effect at the time of purchase unless otherwise required by law. --- ## 10. Contact Billing or refund requests: **team@aivora.webtoolshub.site**